This one's quite simple. If you're not happy within your first 45 days as a customer, we'll refund all your hosting fees. That's a serious commitment to customer service. The money-back-guarantee has a few exclusions:

- Domain Name Registrations, Transfers & Renewals
- Any type of SSL certificate
- If the Supplier notifies the Customer of an amendment to a Service provided, the Customer may cancel that Service by giving not less than ten (10) days notice, in writing, by ticket or by email, from the date on which the Customer received notice from the Supplier. In the event of prepayment for an Annual or Biannual service period, the Supplier shall refund any full months unused, but will not issue partial month refunds.
- If the Customer purchases domain name registration services from the Supplier, the Customer acknowledges and agrees that this purchase is final and is non-refundable. The domain name may not be amended following purchase. It is therefore the Customer's responsibility to correctly spell the domain name as intended upon Application.
- In the event that the Customer wishes to cancel any prepaid service before the expiration of the Service Schedule, at the request of the Customer, the Supplier will issue a refund for full months unused. No partial month refunds will be issued. If by prepaying the Customer received a discount, the Supplier will, upon premature cancellation, calculate the refund retroactively withdrawing the discount back to the start date of the Agreement. This will result in the Customer paying the full undiscounted price for the months used and receiving a refund for the balance.
- The SSL certificate is not a refundable service. Customers can request SSL certificate files so they can continue using it until expiration.

Should cancellation be made by the Supplier due to a violation of the Agreement by the Customer, there will be no refund issued to the Customer.
The Customer shall, on request, be entitled to a full refund of any Charges, unless otherwise indicated in any related Supplementary Terms for that particular Service.